This accessibility statement applies to the Mersey Care NHS Charity website, and any sub domains of the website.
This website is run by Mersey Care NHS Charity. We want as many people as possible to be able to use the website. For example, that means you should be able to:
- Change colours, contrast levels and fonts
- Zoom in up to 200 percent without the text spilling off the screen
- Navigate most of the website using just a keyboard
- Navigate most of the website using speech recognition software
- Listen to most of the website using a screen reader (including the most recent versions of JAWS, NVDA and VoiceOver)
We've also made the website text as simple as possible to understand. AbilityNet has advice on making your device easier to use if you have a disability.
We know some parts of this website are not fully accessible, including:
Most older PDF documents are not fully accessible to screen reader software.
If you need information on this website in a different format like accessible PDF, large print, easy read, audio recording or braille you can request these by:
- Calling the main switchboard on 0151 473 0303 and asking for the Mersey Care NHS Charity team
- Emailing the charity team on charity
@merseycare.nhs.uk .
They will arrange for the information to be provided to you. This will generally take up to five working days dependant on the format in which you want the information.
We’re always looking to improve the accessibility of this website. If you find any problems not listed on this page or think we’re not meeting accessibility requirements, contact the charity team at charity
If you need information on this website in a different format like accessible PDF, large print, easy read, audio recording or braille, you can request these by contacting the charity team at charity
The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).
This website is fully compliant with the Web Content Accessibility Guidelines version 2.1 AA standard. More details on the Web Content Accessibility Guidelines (WCAG 2.1) are available on the W3 website.
PDFs and other documents
Some of our PDFs and Word documents are essential to providing our services. For example, we have PDFs with information on how users can access our services, and forms published as Word documents.
The accessibility regulations do not require us to fix PDFs or other documents published before 23 September 2018 if they’re not essential to providing our services.
We will endeavour to ensure any new PDFs or Word documents published will meet accessibility standards.
Accessibility toolbar
Located at the bottom of every page is our accessibility toolbar, labelled 'Show accessibility tools' which toggles to ‘Hide accessibility tools’ to stop it from being visible.
Click on the toolbar to view various accessible options, including:
- Text size
- Contrast
- Google translate (we cannot guarantee the accuracy of the translation).
The Mersey Care NHS Charity has undertaken extensive accessibility testing of the general functions of the website. Not all elements, pages and individual products are fully accessible. For example, PDF documents can be difficult for some users who rely on assistive technology. Some of our PDFs and word documents are essential to providing our services. For example, we have PDFs with information on how users can access our services, and forms published as word documents.
The Mersey Care NHS Charity endeavour to ensure any new PDFs or word documents published will meet accessibility standards.
This statement was prepared on 12 September 2023. It was last reviewed on 12 September 2023. This website was last tested on 12 September 2023 by Frank Design Ltd.